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Privacy Policy
This Privacy Policy explains how Yayawin Casino handles personal information when you visit our website, create or use an account, contact support, or use our gaming services. We aim to handle information fairly, securely and transparently. By using the website, you acknowledge that information may be collected and used as described below.
Yayawin Casino operates under a Curaçao eGaming licence. The platform uses SSL encryption and RNG-tested game mechanics to protect player data and ensure fair outcomes across all casino games.
Information we collect
Yayawin Casino may collect information that is needed to provide online gaming services, maintain an account, meet responsible business requirements and communicate with players. The information we handle depends on how you use the website, the services you request and the choices you make.
Account and personal details
When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also record information about your use of the account, your support enquiries, responsible gaming settings and other choices made through the website.
Identity and verification information
To verify identity, protect accounts and help prevent fraud, we may request documents or information that confirm your identity, age or other account details. This can include copies of identification documents, information from verification checks and records of the outcome of those checks. We only seek information that is reasonably relevant to the purpose for which it is collected.
Payments and transactions
We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment service providers. Where appropriate, we may receive confirmation or limited payment details from those providers rather than full payment credentials. Transaction records help us operate the account, respond to queries, identify unusual activity and meet applicable obligations.
Device, technical and usage information
When you access the website, we may collect technical information such as your internet protocol address, browser type, device type, operating system, language settings, pages viewed, approximate location based on technical data, access times and interaction information. This information can help us secure the website, understand performance, investigate errors and improve the player experience.
Information from other sources
We may receive information from service providers, identity verification services, payment providers, fraud prevention services or other parties where this is necessary for account administration, security, compliance or service delivery. We expect information received from these sources to be handled in accordance with this Policy and applicable privacy requirements.
How we use information
Personal information is used for clear and legitimate business purposes connected with the website and gaming services. Depending on the circumstances, we may use information to:
- Create, administer and secure your account.
- Process deposits, withdrawals and other requested transactions.
- Verify identity, age and account information.
- Carry out anti-fraud, anti-money-laundering, security and risk checks.
- Detect, investigate and prevent suspicious, unlawful or unauthorised activity.
- Provide customer support and respond to questions, complaints and requests.
- Communicate about account activity, service updates, security matters and important changes.
- Understand how the website is used and improve its features, content, accessibility and reliability.
- Apply responsible gaming tools and help protect the integrity of the services.
- Meet legal, regulatory, tax, accounting, audit and record-keeping obligations.
- Establish, exercise or defend legal rights and manage disputes.
Where marketing communications are sent, they will be managed in accordance with applicable requirements. You may be able to control marketing preferences through your account, an unsubscribe option in a message or by contacting us. Choosing not to receive marketing does not stop essential service, security or account communications.
Sharing information
Information may be shared with trusted providers that support the operation of the website. These providers may assist with hosting, technology, payments, identity checks, fraud prevention, customer support, communications, analytics, security and professional services. They should only use information for authorised purposes and are expected to apply suitable safeguards.
Information may also be disclosed where reasonably necessary to comply with a legal or official request, protect players or the public, investigate suspected misconduct, enforce applicable terms, prevent harm, or protect the rights and property connected with the services. We do not treat personal information as something to sell for unrelated purposes.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help the website remember settings, keep sessions working, support security, measure performance and understand how visitors use the site. Some cookies may be provided by service providers working on our behalf.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and you may need to repeat preferences or sign-in steps. Cookie settings vary between browsers and devices, so check the relevant browser instructions for more information.
Security of information
We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, authentication procedures, monitoring, secure systems and staff or provider obligations. No website, transmission method or storage system can be guaranteed to be completely secure, so players should also protect their passwords, use trusted devices and contact support promptly if they suspect unauthorised account activity.
Keeping information
We keep information only for as long as it is reasonably required for the purposes described in this Policy, unless a longer period is needed for legal, security, dispute or business reasons. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Children and young people
The services are intended for eligible adults. We do not knowingly invite people who are not legally permitted to use online gambling services to register or play. If we become aware that information has been submitted by an ineligible person, we may take steps to close the relevant account, restrict access and handle the information in accordance with applicable requirements.
Your privacy rights and contact
Depending on applicable privacy requirements and the circumstances of your request, you may have rights relating to personal information held about you. These rights can include asking for access to information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where permitted, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a concern about our handling of personal information.
How to exercise your rights
To request access to your data, correction of your data, deletion of your data, or to withdraw consent to marketing, contact support@yayawincasino.best. Please explain your request clearly and provide enough information for us to identify the relevant account and understand what you need. We may ask for reasonable information to verify your identity before providing access or making changes. This helps protect accounts and prevents information from being disclosed to the wrong person.
Some requests may be limited or refused where we are permitted or required to retain information, where fulfilling the request could affect the rights of another person, or where information is needed for security, fraud prevention, legal or dispute-related purposes. If information cannot be deleted immediately because a retention requirement applies, it will be retained securely and used only for the relevant purpose. We will handle valid requests within a reasonable period and may explain any limitation that applies.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or privacy requirements. The latest version will be made available on the website. Where an update is significant, we may provide additional notice through the website, your account or another suitable communication method. We encourage players to review this page periodically.
By continuing to use Yayawin Casino after an updated Policy is published, you acknowledge the revised information practices, subject to any rights or notices that apply under relevant privacy requirements.